Yep, it’s a crazy world. Expedia, like so many companies today, farms out its customer service call centers to India. Tata, the Indian company who handles Expedia’s calls has opened a call center in Ohio.
To bring you up to speed on your globalization vocab, when Expedia farms out their work to an Indian company it’s known as “outsourcing” and when that Indian company opens a branch in the USA it’s know as “insourcing.” Got it?
You can read the full story here.
If this kind of globalization stuff pisses you off or amazes you, read The World is Flat by Thomas Friedman. It’s full of this kind of head scratchin’ stuff.